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Terms &
Conditions
1. General
Terms
1.1 We reserve the right to change
these terms and conditions at any time. Any such changes will take effect
when posted on the website and it is your responsibility to read the terms
and conditions on each occasion you use this website and your continued
use of the website shall signify your acceptance to be bound by the latest
terms and conditions.
1.2 We only accept credit card
payment for orders which are either insured for the full amount or that
are sent via special delivery/courier. For Royal mail deliveries to North America we send higher value
orders by Signed for delivery. Other orders are sent via regular airmail
(first class) or Surface mail (second class)
Please allow 4 weeks for airmail (usually takes 1-2 weeks) and 10 weeks
for surface mail (usually takes 4-8 weeks)
Uk orders please allow 15 days for first class from date of posting.
We aim to process orders within 7 days of receipt.
Orders paid for by credit card can only be sent to the card's billing
address. For regular customers of good standing we will consider sending
elsewhere
1.3 ALL our stock is brand new .
Faults that we notice are listed in the description - we do not buy faulty
stock but some items arrive with faults. If you notice a fault not listed
in the description please notify us in the first instance
1.4 In the event that an item
ordered is not available we will offer you a refund or item/credit for a
higher value than the item ordered
2. Ordering
2.1 Please see the Order page for
information on how to place an order. All orders that you place on this
website will be subject to acceptance in accordance with these terms and
conditions.
2.2 On placing an order you should
receive a copy of your order with order number. Please keep this safe.
Please note that this e-mail is not an order confirmation or order
acceptance from us
2.3 Acceptance of your order and
the completion of the contract between you and us will take place on
dispatch to you of the products ordered unless we have notified you that
we do not accept your order or you have cancelled it (please refer to
Returns and refunds).
3.
Delivery
3.1 We deliver to most countries. If you register and your country of
residence is not listed then please contact us for details. We do not
accept orders from certain countries - for example, Nigeria and parts of
Indonesia.
3.2 Delivery charges are based on
number of shoes ordered and class of postage selected. This is usually
discounted
3.3 Risk of loss and damage of
items passes to you on the date when the products are delivered or on the
date of first attempted delivery by us.
3.4 International customers -All
orders are marked as gifts and contain no invoice - However should customs
intercept your parcel we are not liable for any customs duty. This happens
very very rarely. Should you not accept the parcel and return it to us we
will refund the cost of the order but not the original shipping cost nor
the cost of returning the order to us.
3.5 If a parcel is returned to us
for any reason - eg not collected or unable to be delivered - then we can
resend to you if further postage is paid by you. This will be for the
exact amount it costs to send. If you would prefer a refund then postage
costs will be deducted from the refund as per our refund policy - ie at
cost price to us
3.6 We accept no responsibility for
the amount of time the Post Office takes to deliver your order once sent.
For International orders second class postage means surface mail and this
takes 4-8 weeks on average with no guaranteed delivery date. If you accept
this method of postage then please ensure that you can wait this long for
your order.
We make every effort to send goods within a week of receiving your order. Delays such as holidays will
be noted on the website. Delays are occasionally inevitable due to
unforeseen factors. We shall be under no liability for any delay or
failure to deliver the products within estimated timescales.
3.7 We deliver to the address given by you when placing the order. We take
no responsibility for missing parcels if the address you gave is incorrect
4. Payment
4.1 We usually take payment from
your card at the time we receive your order, once we have checked your
card details and stock availability. Goods are subject to availability. In
the event that we are unable to supply the items, we will inform you of
this as soon as possible. A full refund will be given where you have
already paid for the goods.
4.2 The price you pay is the price
displayed on this website at the time we receive your order. The following
exception applies: While we try and ensure that all prices on our website
are accurate, errors may occur. If we discover an error in the price of
goods you have ordered we will inform you as soon as possible and give you
the option of reconfirming your order at the correct price or cancelling
it. If we are unable to contact you we will treat the order as cancelled.
If you cancel and you have already paid for the goods, you will receive a
full refund. Likewise, if postage is miscalculated due to selection the
wrong country of residence at registration we will give you the option of
paying the correct amount of postage or of cancelling your order
4.3 Payment can be made by any
method specified here - UK debit card, Visa. Mastercard, cash (-GBP, Euros
or US$), Postal Order, Bank Transfer or cheque.
4.4 Title to any products you order
on this website shall pass to you on delivery of the products provided
that we have processed and received payment in full for the products.
4.5 All prices include VAT (where
applicable) at the applicable current rates but exclude delivery charges,
unless stated otherwise
5. Returns,
cancellations
5.1 We offer a money back
guarantee as long as you contact us in writing during these 7 days to
arrange a return. We comply with the Distance Selling
Regulations. Return postage is at your expense and we advise ensuring it
is insured. Refunds will be made within 30 days. If you have not returned
the goods by this time we can send a courier to collect the goods at your
expense.
5.2 All sizes and measurements, if
listed, are approximate but we do try to make sure that they are as
accurate as possible and resize garments if we consider the tag size to be
inaccurate
5.3 Should you wish to return an
item please contact us in writing (email or letter) before doing so within
7 working days following receipt of the item. Items must be returned in
the condition in which they were sent, unworn, free of smoke smells, pet
hairs or stains. Items that are returned in an unfit state will not be
accepted. Items remain your property until they reach us safely so it is
up to you to ensure they are adequately insured.
5.4 Orders
from this usually website receive subsidised p&p. In the case of return if an
exchange is not taken then £2 will be deducted from UK orders and £4
from international orders for each pair of shoes returned to cover the
subsidised postage received. Orders will be refunded within 30 days
5.5 Please bear in mind that we are a small low profit
making company and relisting items is very time consuming. It is always
better to email us with any questions about an item before ordering. We
don't mind, won't bite and are quite friendly really!
5.6 There are no returns allowed on wholesale orders. If you wish to purchase wholesale and have the
option to return items please order as normal - most of our items have
50-90% off RRP. We will of course refund or replace faulty
items (unless they are listed as such before sending)
5.7 If you wish you return
an unworn item outside the 7 day guarantee period then please contact us
first. If we agree to a return you will be issued with a store credit for
the net value of the returned item or a refund less the £2 (UK) postage
subsidy deduction. Postage is payable on subsequent
orders if the gross order value comes to more than the credit amount. We
charge a reduced amount for postage if you choose to exchange any pair of
shoes - this is £1.99 for UK orders
6. Misc
6.1 The contract between us shall
be governed by the laws of England and any dispute between us will be
resolved exclusively in the courts of England. English is the only
language offered for the conclusion of the contract.
6.2 We shall be under no liability
for any delay or failure to deliver products or otherwise perform any
obligation as specified in these terms and conditions if the same is
wholly or partly caused whether directly or indirectly by circumstances
beyond its reasonable control.
6.3 To provide increased value to
our customers, we may provide links to other websites or resources for you
to access at your sole discretion. You acknowledge and agree that, as you
have chosen to enter the linked website we are not responsible for the
availability of such external sites or resources, and do not review or
endorse and are not responsible or liable, directly or indirectly, for (i)
the privacy practices of such websites, (ii) the content of such websites,
including (without limitation) any advertising, content, products, goods
or other materials or services on or available from such websites or
resources or (iii) the use to which others make of these websites or
resources, nor for any damage, loss or offence caused or alleged to be
caused by, or in connection with, the use of or reliance on any such
advertising, content, products, goods or other materials or services
available on such external websites or resources. 6.4
By placing an order you agreeing to the above terms and conditions |
